Info & Contacts
SINGLE NUMBER
Complimentary service
Operators' hours vary according to the services
Learn moreRECEIVE SUPPORT ON
INFO ON VIABILITY
CASHBACK
NON-PAYMENT OF TOLL
PASSIVE AND ACTIVE CLAIMS
ASSISTANCE IN USING THE APP AND THE MUOVY SECTION OF THE SITE
ELECTRONIC TOLLS
VIACARD
INFO@AUTOSTRADE.IT
To report a problem on our network, send information requests, or share suggestions on the services and products of the Company, please send a message to the dedicated email address.
In compliance with the Regulation (EU) 2016/679 (GDPR) and the applicable national law, Autostrade per l'Italia S.p.A. provides users with the privacy policy form for processing personal data before making requests through the email address info@autostrade.it.
RECLAMI@AUTOSTRADE.IT
A dedicated email address is available to make a complaint against the Company.
In compliance with the Regulation (EU) 2016/679 (GDPR) and the applicable national law, Autostrade per l'Italia S.p.A. provides users with the privacy policy form for processing personal data before making requests through the email address reclami@autostrade.it.
HOW TO CLAIM COMPENSATION FOR DAMAGE
The users who wish to claim compensation for damage in connection with Autostrade per l'Italia network and who reasonably believe that the concessionaire is liable for damage may send a damage compensation request by certified mail (PEC) or registered letter to the following addresses:
Autostrade per l'Italia
ICM- Ufficio gestione Sinistri (Claim Management Office)
via A. Bergamini, 50
00159 Rome
Telephone
+39 06/43634601
Mon-Fri - from 10 am to 1 pm
Tue/Wed/Thu from 2.15 pm to 4:30 pm
SETTLEMENT
Autostrade per l'Italia and the Consumers Associations Adoc, Adiconsum, Adusbef, Codacons, FederConsumatori, U.Di.Con and UNC jointly established a settlement procedure to resolve certain litigations outside of court.
LEARN MORETraffic viability
Available operators:
Available during festivities
Cashback
Available operators:
Saturday 8:00 a.m. – 2:00 p.m.
Not available during festivities*
Failure to pay toll
Available operators:
Not available during festivities*
Passive claims (for customers)
Available operators:
Wednesday 2:00 p.m. - 4:30 p.m.
Not available during festivities*
Active claims (for professionals)
Available operators:
Monday and Thursday 2:30 p.m. - 4:30 p.m.
Not available during festivities*
Assistenza all’utilizzo dell’app Muovy e della sezione Muovy del sito
Available operators:
Saturday 8:00 a.m. - 2:00 p.m.
Not available during festivities*