Prepaid Viacard

Viacard
Prepaid Viacard discontinuation:

Notice is hereby given that Viacards have been discontinued. Their technology based on a magnetic stripe has become outdated and is rapidly falling into disuse. The decision to discontinue this payment method stems from the recent widespread use of credit cards with a chip, and especially prepaid credit cards, alongside the progressive adoption of new contactless technologies which do not require users to insert the card in the collection systems, thus ensuring shorter dwell times at toll gates, increasing safety and improving traffic flows.

Terms of use and/or refund of the remaining credit

At all toll booths on the Italian motorway network, already purchased Viacards can be used until the credit is depleted, up until 31/12/2029. It will always be possible to request a refund of the remaining credit, with no minimum amount limit, until 31/12/2038, following the procedures outlined on the Autostrade website under the "Refunds" section, or on the Muovy app under the "Viacard Refund" section, as well as by submitting a written request via email to info@autostrade.it.

Prepaid Viacard

If your Viacard is lost or stolen, you can request a refund for the amount left when the request is forwarded to Autostrade per l'Italia, by attaching the report or declaration in lieu of affidavit together with a copy of the card purchase invoice, and/or a copy of the payment receipt collected at the toll station, containing data of the last transit paid with the Viacard in question

The reimbursement may be requested through the following link:

Reimbursement for demagnetisation:

In the event of deterioration or demagnetisation of the Viacard, it is possible to request reimbursement of the resulting residual amount from Autostrade per l'Italia when the request is received by attaching a photo or scan of the Viacard.

The reimbursement may be requested through the following link:

Reimbursement for card withheld at toll booth:

The reimbursement may be requested through the following link:

Rimborso per mancato utilizzo e/o credito residuo:

The reimbursement may be requested through the following link:

To apply for online billing, please follow the instructions at the following link attaching a photo or scan of your Viacard.

Download Prepaid Viacard Regulations