Accessibility Statement
Autostrade per l'Italia Group is committed to ensuring that its physical and digital products and services are accessible to all. We consider it fundamental that all persons, regardless of ability, tools used or context, can effectively access the content and services offered, in accordance with the principles of equality, non-discrimination and inclusion.
A technical and regulatory adaptation process is currently under way to ensure the progressive compliance of all of Autostrade per l’Italia’s touch-points sections and functions with the requirements of WCAG 2.2 - Web Content Accessibility Guidelines, level A and AA, and Technical Standard EN 301 549 v. 3.2.1, as set out by:
- Directive (EU) 2016/2102 on the accessibility of the websites and mobile applications of public sector bodies;
- Italian Law 4 of 9 January 2004 (Stanca Law), updated by Italian Legislative Decree 106 of 10 August 2018;
- AgID Guidelines on the Accessibility of IT Tools (latest version);
- Directive (EU) 2019/882 - European Accessibility Act (EAA), transposed in Italy by Italian Legislative Decree 82/2022;
- W3C International Technical Standards.
Ongoing Actions
The adaptation process currently being implemented will include:
- Mapping and evaluation of existing content and functionality;
- Technical verification according to WCAG 2.2 (levels A and AA);
- Removal of identified barriers;
- Training of editorial and technical staff;
- Implementation of procedures to maintain accessibility requirements over time.
- Regular updating of this accessibility page to document progress.
Feedback
To report any barriers or difficulties in accessing our digital products and services, please contact us at:
indicating the area where the issue occurred. Reports will be handled as quickly as possible, subject to available technical resources.
The Accessibility Manager is Fabrizio Calvo.
Processing of personal data
Compliance Status
Compliance status
The autostrade.it website is partially compliant with the requirements set out in Appendix A of the UNI EN 301 549 standard and with the Web Content Accessibility Guidelines (WCAG) 2.2 (Levels A and AA), due to the instances of non-compliance listed below and in accordance with the definition set out in EU Directive 2016/2102, transposed into Italian law by Legislative Decree No. 106 of 10 August 2018.
Non-accessible content
The content listed below is not accessible for the following reasons:
a) non-compliance with Law No. 4 of 9 January 2004.
The website presents a number of recurring instances of non-compliance, mainly concerning the following:
- Some decorative images are not identified as such and are announced by screen readers; in other cases, the alternative text is redundant or does not accurately describe the information conveyed by the image.
- Some informational content is conveyed through images of text without an equivalent text alternative.
- Video content does not have captions, audio description or an equivalent text alternative.
- The page structure contains duplicate landmarks and a heading hierarchy that is not always sequential; some tables do not correctly expose their headings.
- In some carousels, the reading order provided by screen readers does not correspond to the visual order.
- Some information, particularly links within text, is conveyed solely through colour.
- Some text does not meet the minimum contrast ratio against the background and may impair readability for users with low vision and/or in particular usage contexts.
- Text spacing customisation is not always supported without loss of content or functionality.
- Some interactive elements cannot be reached or operated using the keyboard; in some areas, once focus has been moved there, it cannot be moved out using the keyboard alone.
- Some content is available only on mouse hover and not when navigating using the keyboard.
- Some automatically scrolling content cannot be paused or stopped.
- The command used to return to the top of the page does not reposition keyboard focus, which remains at its original location.
- Some links do not communicate their destination or use non-descriptive link text and therefore do not provide sufficient information about their purpose.
- Some interactive components do not expose their role and state to assistive technologies, even though these may be visually apparent.
- In some search and contact forms, fields lack associated labels and instructions; input errors are not always identified and suggestions for correcting them are not provided.
- Some content on the English-language version of the website has not been translated and/or does not have the language correctly specified, including the text alternatives for images.
- The PDFs currently available on the website do not comply with the accessibility standards referred to above. Some of them are scanned documents without selectable text; however, they are currently undergoing review and remediation.
Preparation of the accessibility statement
This statement was prepared on 17/09/2026 on the basis of an assessment carried out by a third party.
Procedure for submitting reports to AgID
In the event of an unsatisfactory response or failure to receive a response within thirty days to a notification or request submitted through the Feedback Mechanism, the person concerned may submit a report to AgID via certified email (PEC) at [email protected], or initiate the procedure for enforcement before the Digital Rights Ombudsman.
Website information
- Website publication date: 23/09/2025.
- Usability testing carried out: No.
- CMS used for the website: Liferay DXP 7.3.
Publication date: 16/10/2025.
Last updated: 28/09/2026.
Compliance status
The Autostrade per l’Italia app is partially compliant with the requirements set out in Appendix A of the UNI EN 301 549 standard and with the Web Content Accessibility Guidelines (WCAG) 2.2 (Levels A and AA), due to the instances of non-compliance listed below and in accordance with the definition set out in EU Directive 2016/2102, transposed into Italian law by Legislative Decree No. 106 of 10 August 2018.
Non-accessible content
The content listed below is not accessible for the following reasons:
a) non-compliance with Law No. 4 of 9 January 2004.
The app presents a number of instances of non-compliance, mainly concerning the following:
- The introductory carousel displayed when the app is first launched cannot be fully navigated using an external keyboard or screen reader: focus may remain trapped on the close button of the first screen, and some navigation controls cannot be reached.
- Some functions can only be activated through swipe gestures, without alternative controls that can be operated with a single tap.
- Some screens do not have headings; on others, titles are not exposed as headings to assistive technologies.
- The reading order provided by the screen reader is not always correct: some elements cannot be reached, while other non-visible elements receive focus.
- Some decorative images are announced by the screen reader even though they do not convey any information.
- The contrast of some icons does not meet the required minimum contrast ratio.
- The app can only be used in portrait orientation.
- In some forms, mandatory fields are not announced as such to assistive technologies.
Preparation of the accessibility statement
This statement was prepared on 17/09/2025 on the basis of a technical assessment carried out by a third party.
Procedure for submitting reports to AgID
In the event of an unsatisfactory response or failure to receive a response within thirty days to a notification or request submitted through the Feedback Mechanism, the person concerned may submit a report to AgID via certified email (PEC) at [email protected], or initiate the procedure for enforcement before the Digital Rights Ombudsman.
Website information
- App publication date: 28/07/2025.
- Usability testing carried out: No.
- The application is designed for the following operating system: iOS.
- Programming language used for the app: Swift.
Publication date: 16/10/2025.
Last updated: 28/09/2026.
Compliance status
The Autostrade per l’Italia app is partially compliant with the requirements set out in Appendix A of the UNI EN 301 549 standard and with the Web Content Accessibility Guidelines (WCAG) 2.2 (Levels A and AA), due to the instances of non-compliance listed below and in accordance with the definition set out in EU Directive 2016/2102, transposed into Italian law by Legislative Decree No. 106 of 10 August 2018.
Non-accessible content
The content listed below is not accessible for the following reasons:
a) non-compliance with Law No. 4 of 9 January 2004.
The app presents a number of instances of non-compliance, mainly concerning the following:
- The cover image of a section does not have alternative text.
- Some screens do not have headings; on others, titles are not exposed as headings to assistive technologies.
- Some links do not expose their role to assistive technologies, which therefore do not announce them as links.
- The app can only be used in portrait orientation.
- The focus indicator is present but not sufficiently distinguishable: the transition to the active state is indicated solely by a change in the control’s colour tone.
- Navigation between the screens of the introductory carousel is possible exclusively through swipe gestures, without alternative controls that can be operated with a single tap.
- Some controls cannot be reached using a screen reader because they are positioned in the navigation sequence after a progressively loaded list with no defined end point.
- The order in which elements receive focus does not follow the logical and visual order of the screens: focus repeatedly returns to groups of controls that have already been navigated, and controls belonging to the same group are not traversed consecutively.
Preparation of the accessibility statement
This statement was prepared on 18/09/2026 on the basis of a technical assessment carried out by a third party.
Procedure for submitting reports to AgID
In the event of an unsatisfactory response or failure to receive a response within thirty days to a notification or request submitted through the Feedback Mechanism, the person concerned may submit a report to AgID via certified email (PEC) at [email protected], or initiate the procedure for enforcement before the Digital Rights Ombudsman.
Website information
- App publication date: 28/07/2025.
- Usability testing carried out: No.
- The application is designed for the following operating system: Android.
- Programming language used for the app: Kotlin.
Publication date: 16/10/2025.
Last updated: 28/09/2026.
Compliance status
The autostrade.it website is partially compliant with the requirements set out in Appendix A of the UNI EN 301 549 standard and with the Web Content Accessibility Guidelines (WCAG) 2.2 (Levels A and AA), due to the instances of non-compliance listed below and in accordance with the definition set out in EU Directive 2016/2102, transposed into Italian law by Legislative Decree No. 106 of 10 August 2018.
Non-accessible content
The content listed below is not accessible for the following reasons:
a) non-compliance with Law No. 4 of 9 January 2004.
The website presents a number of recurring instances of non-compliance, mainly concerning the following:
- Some decorative images have redundant alternative text that duplicates content already present on the page, while some links, particularly those to social media profiles, do not have a text alternative identifying them.
- The audio content available does not have a transcript or a descriptive text alternative.
- Videos without spoken content do not have audio description.
- Some pages do not have a level-one heading.
- In some sections, colour is the only means used to convey information, without an equivalent alternative being available.
- Some text does not meet the minimum contrast ratio against the background and may impair readability for users with low vision and/or in particular usage contexts.
- The link used to skip directly to the main content does not actually move focus, which remains within the page header.
- In some areas, once reached using the keyboard, it is not possible to exit using the keyboard alone.
- Some automatically scrolling content cannot be paused or stopped and may change before the user has had sufficient time to read it.
- When the main menu is open, focus is not confined to the menu itself and can also move to the underlying content.
- Some links do not communicate their destination or use non-descriptive link text and therefore do not provide sufficient information about their purpose.
- Some search fields do not have an associated label.
- Some interactive components do not correctly expose their role and name to assistive technologies: in some cases, they are implemented using generic elements, while in others, the declared role does not correspond to the component's actual behaviour.
- Some content on the English-language version of the website has not been translated and/or does not have the language correctly specified; in some sections, content in Italian is instead read aloud in English by screen readers.
Preparation of the accessibility statement
This statement was prepared on 17/09/2026 on the basis of a technical assessment carried out by a third party.
Procedure for submitting reports to AgID
In the event of an unsatisfactory response or failure to receive a response within thirty days to a notification or request submitted through the Feedback Mechanism, the person concerned may submit a report to AgID via certified email (PEC) at [email protected], or initiate the procedure for enforcement before the Digital Rights Ombudsman.
Website information
- Website publication date: 30/09/2025.
- Usability testing carried out: No.
- CMS used for the website: Liferay DXP 7.4.
Publication date: 16/10/2025.
Last updated: 28/09/2025.
Compliance status
The cashback.autostrade.it website is partially compliant with the requirements set out in Appendix A of the UNI EN 301 549 standard and with the Web Content Accessibility Guidelines (WCAG) 2.2 (Levels A and AA), due to the instances of non-compliance listed below and in accordance with the definition set out in EU Directive 2016/2102, transposed into Italian law by Legislative Decree No. 106 of 10 August 2018.
Non-accessible content
The content listed below is not accessible for the following reasons:
a) non-compliance with Law No. 4 of 9 January 2004.
The website presents a number of recurring instances of non-compliance, mainly concerning the following:
- Some informative images do not have a text alternative, while some decorative images are not identified as such and are announced by screen readers.
- Headings do not always follow a logical and sequential order, and a level-one heading is not always present or does not describe the main content of the page.
- On some pages, the main landmark is duplicated, and some tables do not correctly expose their row and column headings.
- The required status of some fields is conveyed solely visually and is not communicated to assistive technologies.
- When some fields are completed incorrectly, the only indication provided is a change in the colour of the border, with no textual indication.
- The profile information menu cannot be opened or closed using the keyboard alone; some other controls are also not reachable or operable using the keyboard.
- For some controls, the keyboard focus is not visible, even though the element can be reached.
- The link used to skip directly to the navigation does not actually move focus to the menu.
- When some overlay windows are opened, focus is not moved inside the window itself, which remains navigable together with the underlying content.
- The main menu does not have a label describing its purpose.
- Some links do not communicate their destination or use non-descriptive link text and therefore do not provide sufficient information about their purpose.
- Some interactive components do not expose their role, name or state correctly to assistive technologies: some buttons are not announced as such, and some option lists are not announced when they appear.
- Errors resulting from incorrect form input are not displayed at the time the data is entered, but only after submission.
- For some specific input fields, no instructions are provided on how to complete the field and/or on the required input format, and the meaning of the asterisk used to indicate mandatory fields is not explained.
- Applying the text spacing parameters required by the standards causes a button to overlap the text below it on one page.
Preparation of the accessibility statement
This statement was prepared on 11/09/2026 on the basis of an assessment carried out by a third party.
Procedure for submitting reports to AgID
In the event of an unsatisfactory response or failure to receive a response within thirty days to a notification or request submitted through the Feedback Mechanism, the person concerned may submit a report to AgID via certified email (PEC) at [email protected], or initiate the procedure for enforcement before the Digital Rights Ombudsman.
Website information
- Website publication date: 17/09/2025.
- Usability testing carried out: No.
- CMS used for the website: Salesforce Experience cloud, winter 26.
Publication date: 19/11/2025.
Last updated: 28/09/2026.
Compliance status
The Muovy Cashback app (iOS version) is partially compliant with the requirements set out in Appendix A of the UNI EN 301 549 standard and with the Web Content Accessibility Guidelines (WCAG) 2.2 (Levels A and AA), due to the instances of non-compliance listed below and in accordance with the definition set out in EU Directive 2016/2102, transposed into Italian law by Legislative Decree No. 106 of 10 August 2018.
Non-accessible content
The content listed below is not accessible for the following reasons:
a) non-compliance with Law No. 4 of 9 January 2004.
The app presents a number of recurring instances of non-compliance, mainly concerning the following:
- The various screens of the app do not contain headings, particularly level-one headings, and in one section the content structure is not correctly exposed to assistive technologies.
- In one section, sequential navigation using a screen reader remains confined within a container and does not reach the subsequent content on the screen.
- The app can only be used in portrait orientation.
- The app does not recognise the operating system's text size and spacing settings: when the text size is increased in the device settings, the app content remains unchanged.
- A selection element cannot be reached when navigating using a screen reader and, on one screen, keyboard focus becomes trapped on a button with no way to proceed.
- In some areas, the order in which focus moves does not correspond to the visual order of the content; in one case, focus is placed on non-visible elements.
- Some interactive elements have ambiguous or non-descriptive labels.
- Some interactive components do not correctly expose their role to assistive technologies: non-interactive elements are announced as buttons, and some selection controls are not announced as such.
- The content in the password change section, although written in Italian, is read with an English pronunciation by screen readers.
- Form input errors are reported only after submission and not at the time the data is entered, and the field concerned is not always identified.
- Some error messages are displayed visually but are not announced by screen readers.
Preparation of the accessibility statement
This statement was prepared on 18/09/2026 on the basis of a technical assessment carried out by a third party.
Procedure for submitting reports to AgID
In the event of an unsatisfactory response or failure to receive a response within thirty days to a notification or request submitted through the Feedback Mechanism, the person concerned may submit a report to AgID via certified email (PEC) at [email protected], or initiate the procedure for enforcement before the Digital Rights Ombudsman.
Website information
- App publication date: 17/09/2025.
- Usability testing carried out: No.
- The app is designed for the following operating system: iOS.
- CMS used for the app: Salesforce Experience cloud, winter 26.
Publication date: 19/11/2025.
Last updated: 28/09/2026.
Compliance status
The Muovy Cashback app (Android version) is partially compliant with the requirements set out in Appendix A of the UNI EN 301 549 standard and with the Web Content Accessibility Guidelines (WCAG) 2.2 (Levels A and AA), due to the instances of non-compliance listed below and in accordance with the definition set out in EU Directive 2016/2102, transposed into Italian law by Legislative Decree No. 106 of 10 August 2018.
Non-accessible content
The content listed below is not accessible for the following reasons:
a) non-compliance with Law No. 4 of 9 January 2004.
The app presents a number of recurring instances of non-compliance, mainly concerning the following:
- The various screens of the app do not contain headings, including level-one headings.
- In some forms, the association between the label and the field can only be inferred from their visual proximity and alignment and is not exposed to assistive technologies, which do not announce the label in association with the field.
- The app can only be used in portrait orientation.
- The focus indicator is not visible on all interactive elements and, where present, is not always sufficiently distinguishable.
- Some interactive elements do not have accessible and descriptive labels.
- Some interactive components do not explicitly expose their role to assistive technologies.
- The accessible name of an input field is the same as its placeholder text and does not include the label displayed visually.
- The content in the password change section, although written in Italian, is read with an English pronunciation by screen readers.
- Form input errors are reported only after submission and not at the time the data is entered.
- Error messages do not always indicate the correct format to use to correct the error.
- Instructions for completing some fields are provided only after the field has been completed and not at the time the data is entered.
Preparation of the accessibility statement
This statement was prepared on 18/09/2026 on the basis of an assessment carried out by a third party.
Procedure for submitting reports to AgID
In the event of an unsatisfactory response or failure to receive a response within thirty days to a notification or request submitted through the Feedback Mechanism, the person concerned may submit a report to AgID via certified email (PEC) at [email protected], or initiate the procedure for enforcement before the Digital Rights Ombudsman.
Website information
- App publication date: 17/09/2025.
- Usability testing carried out: No.
- The app is designed for the following operating system: Android.
- CMS used for the app: Salesforce Experience cloud, winter 26.
Publication date: 19/11/2025.
Last updated: 28/09/2026.
Compliance status
The Autostrade Libro Verde website is partially compliant with the requirements set out in Appendix A of the UNI EN 301 549 standard and with the Web Content Accessibility Guidelines (WCAG) 2.2 (Levels A and AA), due to the instances of non-compliance listed below and in accordance with the definition set out in EU Directive 2016/2102, transposed into Italian law by Legislative Decree No. 106 of 10 August 2018.
Non-accessible content
The content listed below is not accessible for the following reasons:
a) non-compliance with Law No. 4 of 9 January 2004.
The website presents a number of recurring instances of non-compliance, mainly concerning the following:
- Some images that provide access to functions (further information, video, podcast, sharing) do not have text alternatives.
- One image contains text that is not included in its text alternative.
- Video content does not have audio description or an equivalent alternative.
- Some pages do not have a landmark identifying the main content and do not have a level-one heading.
- The heading order is not always logical and sequential.
- Some pages do not have a link to skip repeated blocks and move directly to the main content.
- Some interactive elements cannot be operated using the keyboard: when activated using the keyboard, they produce no effect, whereas they work correctly with the mouse.
- Once opened, the sharing window cannot be closed using the keyboard alone.
- Footer links are distinguishable from the surrounding text solely by colour.
- Some links do not communicate their destination or use non-descriptive link text.
- Some interactive elements do not correctly expose their semantic role to assistive technologies; in other cases, the declared role is inappropriate or redundant for the type of element. In addition, some content hidden from assistive technologies can nevertheless receive keyboard focus.
- Some image text alternatives are in English even when the page is in Italian.
Preparation of the accessibility statement
This statement was prepared on 18/09/2026 on the basis of an assessment carried out by a third party.
Procedure for submitting reports to AgID
In the event of an unsatisfactory response or failure to receive a response within thirty days to a notification or request submitted through the Feedback Mechanism, the person concerned may submit a report to AgID via certified email (PEC) at [email protected], or initiate the procedure for enforcement before the Digital Rights Ombudsman.
Website information
- Website publication date: 22/09/2025.
- Usability testing carried out: No.
- CMS used for the website: Wordpress 6.8.2.
Publication date: 18/12/2025.
Last updated: 28/09/2026.
Compliance status
The Autostrade Customer Services Portal is partially compliant with the requirements set out in Appendix A of the UNI EN 301 549 standard and with the Web Content Accessibility Guidelines (WCAG) 2.2 (Levels A and AA), due to the instances of non-compliance listed below and in accordance with the definition set out in EU Directive 2016/2102, transposed into Italian law by Legislative Decree No. 106 of 10 August 2018.
Non-accessible content
The content listed below is not accessible for the following reasons:
a) non-compliance with Law No. 4 of 9 January 2004.
The website presents a number of recurring instances of non-compliance, mainly concerning the following:
- Some links do not communicate their destination or use non-descriptive link text and therefore do not provide sufficient information about their purpose.
- The title of one page does not describe its content and does not allow users navigating with a screen reader to identify the page they have reached.
- One link is distinguishable from the surrounding text solely by colour.
- In one section, activating the command to edit an individual field enables editing of all fields, resulting in an unannounced change of context for assistive technologies.
- For some input fields, no controls are provided to inform users that they have made errors when entering data at the time the data is entered.
- Some ARIA attributes and roles are not applied to the correct element; in modal dialogue windows, this results in incorrect announcements by screen readers and allows focus to move outside the window.
Preparation of the accessibility statement
This statement was prepared on 18/09/2026 on the basis of an assessment carried out by a third party.
Procedure for submitting reports to AgID
In the event of an unsatisfactory response or failure to receive a response within thirty days to a notification or request submitted through the Feedback Mechanism, the person concerned may submit a report to AgID via certified email (PEC) at [email protected], or initiate the procedure for enforcement before the Digital Rights Ombudsman.
Website information
- Website publication date: 09/12/2025.
- Usability testing carried out: No.
- CMS used for the website: Salesforce Experience Cloud.
Publication date: 18/12/2025.
Last updated: 28/09/2026.