Prepaid Viacard
Notice is hereby given that Viacards have been discontinued. Their technology based on a magnetic stripe has become outdated and is rapidly falling into disuse.
The decision to discontinue this payment method stems from the recent widespread use of credit cards with a chip, and especially prepaid credit cards, alongside the progressive adoption of new contactless technologies which do not require users to insert the card in the collection systems, thus ensuring shorter dwell times at toll gates, increasing safety and improving traffic flows.
At all toll booths on the Italian motorway network, already purchased Viacards can be used until the credit is depleted, up until 31/12/2029.
It will always be possible to request a refund of the remaining credit, with no minimum amount limit, until 31/12/2038, following the procedures outlined on the Autostrade website under the "Refunds" section, or on the Muovy app under the "Viacard Refund" section, as well as by submitting a written request via email to info@autostrade.it
In case of theft or loss
If your Viacard is lost or stolen, you can request a refund for the amount left when the request is forwarded to Autostrade per l'Italia, by attaching the report or declaration in lieu of affidavit together with a copy of the card purchase invoice, and/or a copy of the payment receipt collected at the toll station, containing data of the last transit paid with the Viacard in question
The reimbursement may be requested through the following link:
Reimbursements
Reimbursement for demagnetisation:
In the event of deterioration or demagnetisation of the Viacard, it is possible to request reimbursement of the resulting residual amount from Autostrade per l'Italia when the request is received by attaching a photo or scan of the Viacard.
The reimbursement may be requested through the following link:
Reimbursement for card withheld at toll booth:
The reimbursement may be requested through the following link:
Rimborso per mancato utilizzo e/o credito residuo:
The reimbursement may be requested through the following link:
Online Invoicing
To apply for online billing, please follow the instructions at the following link attaching a photo or scan of your Viacard.
The signs specifying the payment methods available at all entry and exit toll booths follows national colour, logo and symbol standards. For the safety of all road users, remember to occupy the entry or exit lane corresponding to the payment method you have chosen, starting on the lanes leading to the toll booth.
Entry gates
Exit gates
The signs aim to facilitate payment operations, enabling Customers to distinguish and identify, along the 2,855 km of the Autostrade per l'Italia network, the different payment options associated with each gate clearly and instantly. The layout provides for 5 types of boards (placed above the projecting roof) corresponding to the different payment options..
The yellow background unequivocally indicates dynamic collection with Telepass. In addition to the logo TELEPASS, the board says "reserved for customers" to further indicate that these gates are solely for use by holders of the Telpass device.
Blue uniquely indicates that payment can only be made using the following cards: Viacard, Credit Cards and Cash cards. There are two generic card types alongside the Viacard logo to indicate the various cards accepted (the details of the Cards accepted, illustrated below, can be found on the board placed at the start of the island delimiting the gate). Payment by Credit or Cash card is facilitated by the fact that there is no need to enter a Pin number and no commission is charged.
As regards the previous board, the "T" for Telepass on a yellow background indicates that the Telepass customer can also use this gate, but warns the customer that the gate is not solely for Telelpass customers. The blue background shows that these are gates are used for Card payments: Viacard, Credit Cards and Cash cards.
The board displays the symbol for cash plus that of a hand to indicate that there is an cash payments. The board displays the symbol for cash plus that of a hand to indicate that there is an operator present.
In this case, white also indicates cash payments. Gates displaying these boards only accept payment through the automatic self-service till (enabled to give change). Along with the cash symbol, this board displays card logos on a blue background indicating that payment can also be made using Viacard, Credit and Cash Cards. Card logos placed on the lower part of the board indicate that this gate is not only for that type of payment.
The same colours, logos and symbols used on toll gate signs can also be found on direction and channelling boards found on portals approaching the gates. This is to present the massage in advance and help Customers to identify the right gate based on payment method chosen.