For further information, please use one of the following methods to contact Customer Services in charge of managing non-payment statements
Video surveillance systems
Autostrade per l'Italia tollbooths are equipped with a video recording system which, in the event of non-payment of the toll, or of a user who does not have an entry ticket, or who engages the control systems improperly with respect to the title in his possession, automatically records the number plates of vehicles in transit for the consequent pursuit of civil, administrative and/or criminal proceedings where the conditions are met pursuant to Article 176 of Legislative Decree 285/1992.
The licence plate images may only be viewed by personnel in charge of processing and are retained for the purposes of toll collection and, in cases of offences, also for the settlement of proceedings.
The processing of licence plate data, of a common type, and of toll collection is carried out on the legal basis of legal provisions.
The licence plate images will only be stored for as long as necessary for the purposes for which they are collected in compliance with the principle of minimisation pursuant to Art. 5.1. c) of the European Regulation 2016/679 and will only be processed by persons appointed by the Data Controller.
The aforementioned data may be disclosed to third parties (parent/subsidiary companies involved or third-party companies) required to process the data for the same purposes as those indicated above, who are, for this purpose, appointed 'data processors'; under no circumstances will such data be disclosed.
The data subject may exercise his or her rights under Articles 15-22 of the European Regulation 2016/679 by making a request to the Data Protection Officer at the following PEC address without formalities: dpo@pec.autostrade.it. also by making use of third parties specifically appointed for this purpose.
The owner of the database is Autostrade per l'Italia S.p.A., with registered office in Rome, via A. Bergamini, 50.
The Data Protection Officer of Autostrade per l'Italia S.p.A. is domiciled for the purpose at the registered office of Autostrade per l'Italia S.p.A.
The data processor for activities related to the non-payment of motorway tolls is EsseDiEsse S.p.A.
The full list of persons appointed as Responsible Persons is available from the DPO.
The full Disclosure (“INFORMATION, pursuant to art. 13 of European Regulation 2016/679 on the PROCESSING OF PERSONAL DATA BY MOTORWAY CAMERAS”) is published on the Autostrade per l'Italia SpA institutional website www.autostrade.it.
Transit data in the event of a non-payment report
Information pursuant to Art. 13 of the European Regulation 2016/679 and applicable national legislation
When the toll is not paid, either in full or in part, a receipt is issued for non-payment, both in manned and automatic lanes. On each receipt (Non-Payment Report) the vehicle data (class and number plate), the transit data (date, time, exit tollgate and, where available, also the entry tollgate and the amount to be paid) are recorded. This data feeds a centralised database, for the consequent execution of civil, administrative and/or criminal actions where the prerequisites under Article 176 of Legislative Decree 285/1992 apply.
The aforementioned data can only be viewed by staff entrusted with the processing and are stored for the purposes of toll collection and, in cases of wrongdoing, also for the settlement of proceedings.
The processing of the above-mentioned data and toll collection is carried out on the legal basis of legal provisions.
They are kept only for the time necessary for the purposes for which they are collected in compliance with the principle of minimisation pursuant to Art. 5.1. c) of the European Regulation 2016/679 and will be processed exclusively by persons appointed by the Data Controller.
The aforementioned data may be disclosed to third parties (parent/subsidiary companies involved or third-party companies) required to process the data for the same purposes as those indicated above, who are, for this purpose, appointed 'data processors'; under no circumstances will such data be disclosed.
Data provided by the Customer and acquired by the Controller for the management of debt collection actions (judicial and extrajudicial) will not be disclosed.
Such data may possibly be communicated by Autostrade per l'Italia S.p.A. to third parties, companies and/or professional firms for the activity of assistance in debt collection actions/proceedings related to toll collection, which carry out the data processing as autonomous Data Controllers or as Data Processors appointed pursuant to art. 28 of European Regulation 2016/679.
Where such data are disclosed, for the same purposes, to third parties outside the European Union, specific transfer guarantee clauses will be used in accordance with Article 46 of the European Regulation 2016/679.
The list of categories of persons to whom the data are or may be communicated can be requested from the Controller by contacting dpo@pec.autostrade.it
The data controller is Autostrade per l'Italia S.p.A. -, with registered office in Rome, via A. Bergamini, 50
The Data Protection Officer of Autostrade per l'Italia S.p.A is domiciled for this purpose at the head office of Autostrade per l'Italia S.p.A.
The data processor for activities related to the non-payment of motorway tolls is the company EsseDiEsse S.p.A .
The data subject may exercise his or her rights under Articles 15-22 of the European Regulation 2016/679 by making a request to the Data Protection Officer at the following PEC address without formalities: dpo@pec.autostrade.it. also by making use of third parties specifically appointed for this purpose.
The data subject has the right to lodge a complaint with the Data Protection Authority.
The full list of persons appointed as Responsible Persons is available from the DPO at the following PEC address: dpo@pec.autostrade.it.
The full Information Notice (“Information, pursuant to art. 13 of European Regulation 2016/679 on the processing of data for the payment of toll non-payment reports”) is published on the institutional website www.autostrade.it , of Autostrade per l'Italia SpA