Il Punto Blu Online diventa Muovy, il nuovo Hub di servizi di Autostrade per l'Italia
SU SITO, APP E NUMERO UNICO
Customer services
Unpaid tolls
In this area it is possible to:
- Pay the "Unpaid toll reports" collected at the toll booth (within 15 days from the date of issue at no additional costs).
- Self-certify the entry toll booth, during online payment, if the "Unpaid toll Report" was issued due to lack of entry ticket.
- Consult all available channels for the payment of the unpaid toll.
- Ask for the invoice.
- Check for any Non-payment reports on your number plate
- Request the toll due via the dedicated form in the event of exit from the toll gate with missing Non-Payment Report
Toll invoicing
In this area it is possible to:
- Use the new service to request ONLINE invoicing of tolls paid by cash, credit and debit cards, without shipping costs and track the progress of the request.
- It is necessary to:
- register on the website,
- enclose the payment receipts collected at the toll station
Toll refund requests
In this area it is possible to request a refund for the toll paid in the event of an error:
- change from automatic cash machine;
- credit or debit card charge;
- detection of the vehicle class;
In case of approval, the refund will be paid directly to the bank account communicated in the application in case of payment by card and cash. Click here
To request a refund for delays due to construction works on the Autostrade per l'Italia network click here
Prepaid Viacard
In this area it is possible to:
- consult the sales channels for prepaid viacard
- request a refund in the event of demagnetisation, loss or in case the card has been withheld at the toll station. In the event of approval, the refund will be paid directly into the bank account indicated in the request.
- request online billing by attaching a photo of your Viacard.
Replacement Toll receipt
In this area it is possible to:
- Request a replacement receipt if you were unable to collect your transit certificate/payment receipt at the toll station.
Claims for damages
Any person who has suffered damage on the motorway network operated by Autostrade per l'italia and alleges liability on the part of the concessionaire may send a claim for damages to the PEC address below:
autostradeperlitalia@pec.autostrade.it
Or a registered letter to the address below:
ICM - Ufficio Gestione Sinistri
Via A. Bergamini,50
00159 Roma
Muovy’s Single Number 803.111, option 4, is available for information on Claims for damages on the following days:
Monday and Friday from 9 a.m. to 12.30 p.m.
Wednesday from 2.00 p.m. to 4.30 p.m.
Not available during public holidays
Conciliation
Autostrade per l'Italia and 19 Consumer Associations have set up a conciliation body (ADR – Alternative Dispute Resolution) for the out-of-court settlement of disputes between users and the company
Webform for Information and Complaints
Autostrade per l’Italia highly values all communications from our customers, especially complaints, which help us in our daily efforts to improve our service. To provide you with faster service, we invite you to use the dedicated webform.
For suggestions and reports email 
Scarica l'app per il tuo dispositivo
